Bilingual Guest Relations Agent

Are you passionate about tourism, cultural, educational and recreational experiences? Do you want to share your love of the beautiful Eastern Ontario region? Join St. Lawrence Parks Commission as a Bilingual Guest Relations Agent to play an integral role in providing support to guests of our campgrounds, beaches and historic sites, contributing to an exceptional guest experience and economic prosperity in Eastern Ontario.

WHAT CAN I EXPECT TO DO IN THIS ROLE?

You will deliver exceptional guest service in English and in French to callers and emailers by:

• Ensuring guest inquiries are dealt with courteously, quickly and accurately

• Providing general tourist information on Eastern Ontario

• Resolving customer complaints

• Promoting and upselling St. Lawrence Parks Commission destination areas and facilities

• Collecting and maintaining accurate customer data and statistics on all activities performed

• Embody the SLPC’s equity, diversity and inclusion principles while interacting with staff and guests.

‍

HOW DO I QUALIFY?

MANDATORY:

• Oral proficiency in French at an advanced level and written proficiency in French at an advanced level

• Oral and written proficiency in English

• Willingness and ability to work evenings, weekends and holidays

‍

KNOWLEDGE AND EXPERIENCE:

• You have demonstrated experience marketing tourism with the ability to execute direct sales strategies, and extensive experience in customer sales and service, telemarketing and/or dealing with the public.

• You are knowledgeable about Eastern Ontario, St. Lawrence Parks Commission, its attractions and facilities.

‍

CUSTOMER SERVICE, COMMUNICATION AND COLLOBORATION SKILLS:

• You have excellent listening and communication skills to respond to customer inquiries and requests, providing accurate information in a courteous and efficient manner.

• You have a personal commitment to excellent customer service with exceptional interpersonal skills to interact with the public and resolve customer complaints.

• You are highly motivated and flexible, and you have the collaboration skills to effectively work in a team-driven environment.

• You can interact with team members and other internal stakeholders to discuss varying points of view, ideas and opinions and confirm information to ensure operational needs are being met.

• You exercise professionalism, tact, discretion and sound judgment when interacting with internal and external customers.

‍

COMPUTER SKILLS:

• You have advanced knowledge of software programs such as Microsoft Access, Word, Excel and network systems, including computer-based reservation and retail applications.

ORGANIZATIONAL AND TIME MANAGEMENT SKILLS:

• You have strong organizational and time management skills to meet deadlines, prioritize and fulfil internal and external customer requests.

‍

WHY WORK FOR THE ST. LAWRENCE PARKS COMMISSION?

• Belong to one of the largest employers in Ontario, the Ontario Public Service, and open the door to a diverse range of career opportunities throughout the province

• Supportive team environment

• Staff discounts

• Employee and Family Assistance Program (EFAP)

• Excellent pension and benefit plans

• Option to join an excellent pension plan

• Paid benefits

• Percentage paid in lieu of vacation and statutory holidays

‍