Tour Guide, Kingston Penitentiary (Bilingual)

WHAT CAN I EXPECT TO DO IN THIS ROLE?

You will:

• Lead guided historical tours, making each visitor’s experience unique by providing an interesting, memorable and safe experience.

• Assist in areas of admissions and retail, greeting and checking in visitors as well as selling retail product.

• Embody the SLPC’s equity, diversity and inclusion principles while interacting with staff and guests

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HOW DO I QUALIFY?

MANDATORY:

• Advanced oral proficiency in both French and English

KNOWLEDGE AND EXPERIENCE:

• You have knowledge of and experience in the hospitality or tourism industry and the ability to learn historical information related to Kingston Penitentiary within a limited timeframe and interpret to the public within the scripts provided.

• You have experience operating cash registers and computerized point-of-sale registers, and cash handling.

• You have the ability to learn and follow safety protocols to ensure visitor and staff safety at all times.

COMMUNICATION AND CUSTOMER SERVICE SKILLS:

• You have strong verbal communication skills to effectively articulate information clearly and concisely, maintaining volume when speaking in both indoor and outdoor environments.

• You have experience in customer service practices to handle visitor requests and solve problems.

• Ability to time manage and deliver superior tours on time, to large groups of visitors at one time.

• You possess a personal commitment to excellent customer service.

LEADERSHIP AND TEAMWORK SKILLS:

• You have the ability to assume responsibility and exercise initiative while working alone or in work in a team environment and the ability to work under pressure.

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WHY WORK FOR THE ST. LAWRENCE PARKS COMMISSION?

• Belong to one of the largest employers in Ontario, the Ontario Public Service, and open the door to a    diverse range of career opportunities throughout the province

• Supportive team environment

• Staff discounts

•  Employee and Family Assistance Program (EFAP)

•  Option to join an excellent pension plan  

• Option to purchase benefits

•  Percentage paid in lieu of vacation and statutory holidays

•  Percentage paid in lieu of benefits

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