Fort Fright Event Ambassador

* Embody the SLPC’s equity, diversity and inclusion principles while interacting with staff and guests.
* Greet, orient and direct visitors by communicating key event information and health and safety reminders as they enter Fort Henry’s fall attraction, Fort Fright.
* Assist with congestion of arriving ticket holders; provide direction and critical wayfinding services to the attraction, as needed.
* Actively listen to visitor feedback while ensuring visitor concerns are escalated to the appropriate person or source if unable to resolve directly.
* Ensure a safe and enjoyable visitor experience by monitoring your zone and reporting any actual or potential hazards and providing excellent customer service.

* Knowledge of customer service techniques to provide a superior customer experience.
* Understanding of tourism and its economic impact.
* Experience in crowd control.
* Strong verbal communication skills to effectively greet visitors, and articulate information clearly and concisely, and the ability to maintain volume when speaking in an outdoor setting.
* Interpersonal skills to exercise good judgement and tact when communicating with guests.
* Ability to exercise initiative and work with minimal supervision and in a team environment.
* Must have an outgoing, friendly personality that demonstrates a commitment to exceeding guest expectations.
* Ability to learn all safety protocols and procedures to ensure visitor and staff safety is maintained at all times.
* Ability to memorize the key event information and health and safety regulations to communicate with all guests.
* Ability to work outdoors in a variety of weather conditions.
* Willingness to work a variable work schedule which includes weekends, evenings and holidays, as required.
* Ability to meet the physical demands of the position which may include standing for extended periods of time.

* Belong to one of the largest employers in Ontario, the Ontario Public Service, and open the door to a diverse range of career opportunities throughout the province
* Supportive team environment
* Staff discounts
* Employee and Family Assistance Program (EFAP)
* Option to join an excellent pension plan
* Option to purchase benefits
* Percentage paid in lieu of vacation and statutory holidays
* Percentage paid in lieu of benefits