Administrative Support - 6 Month Contract

Job Zone d'emploi is a provider of comprehensive employment services since 1985!

We are a non-profit all-inclusive organization that prepares, guides and assists individuals, in English and in French, to find employment through employment and career counselling, information resources, job opportunities and access to community and outreach services. We foster cooperative community partnerships in an effort to be responsive to our clients’ needs while being sensitive and respectful of the challenges facing them. We respond to the needs of employers by providing information on the local labour force, posting employment opportunities, as well as providing support for HR planning and recruitment.

Position Summary

Job Zone d'emploi is recruiting to fill a 6 month contract for an Administrative Support - Employment Services role, who will assist Case Managers, Retention Specialists and the Data Department by managing designated administrative and client-related tasks to support service delivery, improve workflow efficiency, and ensure continuity of service during absences. The role involves clerical support, follow-up with clients, and maintaining accurate data records in alignment with internal processes and Ministry requirements.

Professional Behaviour

• Applies ethical behaviour in all areas while representing Job Zone d’emploi
• Adheres to organizational policies and standards in the performance of all tasks
• Develops positive and appropriate relationships with co-workers, funders and other professionals in the community
• Demonstrates professional attributes – ie. dresses appropriately, is punctual, reliable, maintains good attendance, maintains confidentiality and portrays overall professional demeanor
• Demonstrates a commitment to ongoing and appropriate professional development
• Keeps up-to-date with technology related to position and possesses adequate computer skills
• Uses effective analytical skills and problem-solving ability
• Collects, analyzes and uses information effectively
• Manages work effectively – ie. utilizes efficient planning and time management skills and meets deadlines and internal service expectations
• Possess strong organizational skills
• Follows mandated program procedures
• Documents accurately, clearly and in a timely manner
• Appropriately evaluates their performance and adjusts as required
  

Communication and Interpersonal

• Able to concisely provide general information about all programs and services at Job Zone d’emploi
• Possess strong customer service
• Recognizes and respects diversity
• Effective verbal communication with co-workers, Management Team, and outside business contacts
• Effective written communication that is appropriate for context
• Uses active listening skills

Job Specific

• Proficient in use of software and systems that include: MS Office programs, CaseFLO, and other specialized programs and applications
• Possess accurate typing and data entry skills
• Proficient in use of office machines and telephone systems
• Proficient keyboarding skills

Confidentiality

• Works appropriately with confidential, personal information regarding clients
• Knowledgeable about relevant privacy legislation and internal practices to protect client privacy
  

Education and Training

• Possess a minimum of a high school diploma AND either post-secondary studies in Office Admin or a minimum of 2 years’ experience in an office setting
• Possess excellent English communication skills; oral and written