Assistant Manager, Recreational and Leisure Attractions

WHAT CAN I EXPECT TO DO IN THIS ROLE?

You will:

• Embody the SLPC’s equity, diversity and inclusion principles while interacting with staff and guests.

• Under the direction of the Manager of Recreation and Leisure Facilities, oversee the management of the day-to-day operations at Crysler Park Marina, Upper Canada Golf Course, and other contracted attractions.

• Define expected operational outcomes, measure progress, and maintain appropriate customer service levels.

• Contribute to program development and delivery by monitoring and analyzing the attractions’ performance and implementing operational improvements to ensure effective and efficient high-quality service and consistency.

• Provide expertise in the resolution of customer service issues and complaints.

• Provide issues management related to all functions of the attractions, including liaison with other SLPC staff and experts to resolve program and operational issues.

• Contribute to decision making related to strategic planning, business directions, contingency planning, and operational policy development for program improvement and in critical issues management.

• Lead the implementation and service delivery of new programs or projects to be delivered by the attractions by developing and implementing new or reengineered processes and procedures, consulting with other departments that may be affected by these changes and providing updates to ensure all staff and guests are aware of new or revised requirements and procedures.

• Manage communication to stakeholders/guests to educate, build awareness and promote compliance with programs, policies and procedures.

• Embody the SLPC’s equity, diversity and inclusion principles while interacting with staff and guests.

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MANDATORY:

• Valid Ontario Class G driver’s licence to drive a fleet vehicle to attractions/facilities.

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KNOWLEDGE AND EXPERIENCE:

• Advanced knowledge in recreation and sport to develop and implement new programs and lead recreation-based business initiatives for the marina and golf course.

• The ability to learn operational objectives, policies, and service delivery models to identify, recommend, implement, and monitor program resource requirements and to ensure adherence with goals and objectives.

• Knowledge of business management, project management and change management principles and methodologies to meet operational program deliverables.

• Knowledge of customer service delivery principles and customer relationship management best practices, methods, and techniques.

• Knowledge of human resources policies, collective agreements in relation to recruitment, training and development, and employee relations to complete performance reviews, mentor employees, monitor performance, address employee concerns and performance issues and promote an inclusive and engaged employee team.

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LEADERSHIP AND PLANNING:

• Strong leadership and planning skills to support a values-based and inclusive team through technical, administrative, and operational direction to staff.

• The ability to assign and coordinate work, evaluate performance, identify staff training needs, and address employee relations matters.

• The ability to coordinate projects and contribute to planning activities related to strategic planning, business directions, new business initiatives, contingency planning, and operational policy development.  

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ADMINISTRATIVE, FINANCIAL, AND ANALYTICAL:

• Administrative and financial management skills to reconcile and report on allocated fiscal, material resources and annual budgets.

• Sound analytical and research skills to investigate, monitor and assess unit performance, efficiency and effectiveness to ensure adherence to standards for consistent service and organizational excellence, and identify changing and emerging needs and recommend and implement operational improvements.

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COMMUNICATION SKILLS:

• Advanced oral and written communication skills to communicate administrative systems and standards, tools and operational procedures and processes to ensure consistency in service delivery, provide effective resolutions of customer service issues, and prepare reports and correspondence.

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• Belong to one of the largest employers in Ontario, the Ontario Public Service, and open the door to a diverse range of career opportunities throughout the province

• Supportive team environment

• Staff discounts

• Employee and Family Assistance Program (EFAP)

• Excellent pension and benefit plans (REGULAR)

• Option to join an excellent pension plan (SEASONAL OR FIXED TERM)

• Paid benefits (SEASONAL)

• Option to purchase benefits (FIXED TERM)

• Percentage paid in lieu of vacation and statutory holidays (SEASONAL OR FIXED TERM)

• Percentage paid in lieu of benefits (FIXED TERM)

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