Employment Consultant - Case Manager

Job Zone d'emploi

Do you want to pursue a rewarding career assisting job seekers find meaningful employment and supporting the hiring needs of employers in our community?Join our Team!Job Zone d'emploi is a provider of comprehensive employment services since 1985!We are a non-profit all-inclusive organization that prepares, guides and assists individuals, in English and in French, to find employment through employment and career counselling, information resources, job opportunities and access to community and outreach services. We foster cooperative community partnerships in an effort to be responsive to our clients’ needs while being sensitive and respectful of the challenges facing them. We respond to the needs of employers by providing information on the local labour force, posting employment opportunities, as well as providing support for HR planning and recruitment.What Benefits does Job Zone d'emploi offer?

• Paid personal time, sick time, vacation
• Comprehensive health benefits plan paid 100% by Job Zone d'emploi (after 3 months)
• RSP contribution by Job Zone d'emploi (after 2 years) based on a percentage of annual salary
• And more!

Position Summary:

Job Zone d'emploi is recruiting to fill a permanent position for an Employment Consultant - Case Manager, who will be empathetic to the challenges facing the unemployed/underemployed. To provide career and employment counselling, support, resources and information to individuals referred for assisted service. Develop a viable return to work action plan and retention plan.Coordinated case management of service participants.Complete all necessary forms and reports, as required by Integrated Employment Services (IES).The successful candidate will ideally possess the following Qualifications:

Competencies:

Professional Behaviour

• Applies ethical behavior in all areas while representing Job Zone d’emploi
• Adheres to organizational policies and standards in the performance of all tasks
• Develops and maintains positive and appropriate relationships with co-workers, funders and other professionals in the community
• Demonstrates professional attributes – ie. dresses appropriately, is punctual, reliable, maintains good attendance, maintains confidentiality and portrays overall professional demeanor
• Demonstrates a commitment to ongoing and appropriate professional development
• Keeps up-to-date with technology related to position and possesses adequate computer skills
• Uses effective analytical skills and problem-solving ability
• Collects, analyzes and uses information effectively
• Manages work effectively – ie. utilizes efficient planning and time management skills and meets deadlines and internal service expectations
• Follows mandated program procedures
• Documents accurately, clearly and in a timely manner
• Appropriately evaluates their performance and adjusts as required
• Appropriately receives feedback from Management and makes improvements as required

Communication and Interpersonal

• Able to concisely provide general information in English, about all programs and services at Job Zone d’emploi
• Recognizes and respects diversity
• Effective English verbal communication with co-workers, clients and other outside business contacts *French considered an asset
• Effective English written communication that is appropriate for context
• Uses active listening skills
• Able to provide appropriate and clear information and clarify as required to clients, Management, co-workers and outside contacts
• Establishes and maintains collaborative working relationships

Employment Counselling and Career Development Knowledge

• Able to provide realistic, fact-based information, suggestions and approaches for clients
• Understanding of how change and transition affects clients as they progress through the career development process
• Understanding of how disability, life circumstances and values impact employability and career development
• Demonstrates an understanding of the components of the career and employment planning process
• Effective counselling skills, in English *French considered an asset
• Understands and utilizes appropriate community resources
• Ability to analyze current occupational and labour market information on a micro and macro level
• Competence in current resume and cover letter development practices, interview skills and effective job search techniques and possesses the ability to impart this knowledge effectively to clients

Needs Assessment and Referral

• Able to conduct intake with clients and effectively evaluate their needs
• Knowledge and ability in effective use of appropriate assessment tools
• Responds effectively to client needs on a timely manner
• Refers clients to appropriate resources in the community
• Develops and maintains a local referral network

Administrative

• Proficient in use of software and systems that include: MS Office programs, desktop texting, CaseFLO, CaMS, CATS and other specialized programs and applications

Education, Training, Experience:

• Possess a post-secondary diploma/degree in Social Sciences, preferably in the Career and Work Practitioner program, or,
• Possess other related post-secondary diploma/degree in combination with a strong background in direct client support with the vulnerable population, experienced in client centered approaches such as; Counselling, Trauma Informed Care, Motivational Interviewing, Case Management, etc
• Possess Canadian Career Development Practitioner certification or is working toward achievement ***considered an asset
• Possess a minimum of 1 year’s experience in direct service provision of career and employment counselling, ***considered an asset

Confidentiality:

• Works appropriately with confidential, personal information regarding clients
• Knowledgeable about relevant privacy legislation and internal practices to protect client privacy

Work Environment:

• Job requires working in an office setting;
• Neat and tidy personal appearance is required; casual business attire;
• Thirty five hour work week; Monday to Friday, with occasional overtime in the early morning, evenings, and/or weekends;
• Use of office equipment required: computers, software specific to programs, fax, photocopier.