Senior Retail Sales & Registration Associate

WHAT CAN I EXPECT TO DO IN THIS ROLE?

You will:

• Embody the SLPC’s equity, diversity and inclusion principles while interacting with staff and guests.

• Assist management with opening and closing store operations as required

• Oversee and ensure completion of daily administrative tasks and paperwork

• Operate point-of-sale systems and registration platforms efficiently

• Handle cash transactions, process refunds, and manage discount sales

• Verify and reconcile daily cash floats for staff

• Prepare and process daily cash count sheets and shift summaries (daily/weekly)

• Provide exceptional customer service and support customer service training for students

• Ensure all staff follow store procedures and protocols consistently

• Open and close registration systems and store premises

• Maintain cleanliness and upkeep of the store, including washrooms and surrounding exterior areas

• Sell and upsell merchandise, programs, and food services to individuals and larger groups

• Create and maintain attractive in-store and window displays

• Verify store inventory levels and communicate regularly with management/retail team (daily/weekly)

• Ensure accurate cash handling and register operations

• Maintain accurate cash floats and perform cash breakdowns in registers

• Reconcile daily/weekly shift summaries and assist with bank deposits

• Provide mentorship, training, and basic guidance to student staff members

• Assist with special events and support other campgrounds a directed by the Parks management team

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HOW DO I QUALIFY?

MANDATORY:

• Valid class G drivers’ licence

•  Ability to work evenings, weekends, and holidays when required

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KNOWLEDGE AND EXPERIENCE:

• Experience in merchandising, marketing, or relevant education/training.

• Ability to motivate

• Supervisory experience

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SUPERVISORY, LEADERSHIP & COMMUNICATION:

• Interpersonal skills to maintain a positive team environment and strong working relationships with staff and customers.

• Communication skills (oral and written) to prepare reports and correspondence related to retail and camping sales, and to respond to customer service issues.

• Ability to work independently and/or as a high-functioning team member.

• Ability to work safely in accordance with the Occupational Health and Safety Act worker responsibilities.

• Respond to visitor issues and needs and solve problems according to policies and standard operating procedures

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COMPUTER SKILLS:

• Ability to sell merchandise, operate computers, and network point-of-sale equipment.

• Handle cash with a high degree of accuracy.

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JUDGMENT, ORGANIZATIONAL AND ANALYTICAL SKILLS:

• Prioritization and multitasking skills to work under pressure.

• Strong analytical and mathematical skills to review sales reports, provide change, count cash floats, balance shift summaries, and identify errors related to sales.

• Excellent time management and organizational skills to ensure tasks are completed efficiently and on schedule.

• Ability to assess situations and make informed decisions to resolve issues while adhering to company policies and procedures.

• Strong attention to detail to ensure accuracy in cash handling, inventory management, and documentation.

• Capacity to manage competing demands and prioritize tasks effectively to meet deadlines and objectives.

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WHY WORK FOR THE ST. LAWRENCE PARKS COMMISSION?

• Belong to one of the largest employers in Ontario, the Ontario Public Service, and open the door to a diverse range of career opportunities throughout the province

• Supportive team environment

• Staff discounts

• Employee and Family Assistance Program (EFAP)

• Option to join an excellent pension plan

• Paid benefits

• Percentage paid in lieu of vacation and statutory holidays

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