Event Staff - YGK Beerfest

* Embody the SLPC’s equity, diversity and inclusion principles while interacting with staff and guests.
* Greet, orient and direct guests by communicating key event information and safety reminders as they enter Fort Henry’s event, YGK Craft Beer Fest.
* Be part of a large events team, rotating between roles including greeter, I.D. checker/bracelet administrator, beverage team (assisting vendors) and other operational events roles as needed.
* Assist with congestion of arriving ticket holders; provide direction and critical wayfinding services, as needed.
* Actively listen to guest feedback while ensuring guest concerns are escalated to the appropriate person or source if unable to resolve directly.
* Ensure a safe and enjoyable guest experience by monitoring your assigned zone and reporting any actual or potential hazards and providing excellent customer service.

* Ability to work outdoors in a variety of weather conditions.
* Willingness to work long hours for the duration of this one-day event.
* Ability to meet the physical demands of the position.
* Knowledge of customer service techniques to provide an enjoyable guest experience.
* Understanding and ability to meet the safety standards required to perform the physical demands of the position and to protect the safety of staff and the public.
* Understanding of tourism and its economic impact.
* Strong verbal communication skills to effectively greet visitors, and articulate information clearly and concisely, and the ability to remain professional and calm in a busy event environment.
* Ability to exercise initiative and work independently with minimal supervision and in a team environment.
* Ability to communicate with enthusiasm and contribute to maintaining an enjoyable guest and staff experience.
* Ability to arrive to work on-time and ready to begin a shift with a positive attitude.
* Ability to learn all safety protocols and procedures to ensure guest and staff safety is always maintained.
* Ability to memorize the key event information and health and safety regulations to communicate with all guests.

* Belong to one of the largest employers in Ontario, the Ontario Public Service, and open the door to a diverse range of career opportunities throughout the province
* Supportive team environment
* Staff discounts
* Employee and Family Assistance Program (EFAP)
* Option to join an excellent pension plan
* Option to purchase benefits
* Percentage paid in lieu of vacation and statutory holidays
* Percentage paid in lieu of benefits