Team Lead, Retail and Facility Rental Services

* Carry out lead hand and operational duties in a highly diversified retail complex.
* Assume responsibility of retail and admissions sales area during supervisor’s absence.
* Contribute to the sales and execution of the Fort Henry Great Hall conference, wedding, event and meeting planning with day-to-day interaction and execution of events.
* Embody the SLPC’s equity, diversity and inclusion principles while interacting with staff and guests.

* Knowledge of hospitality or tourism, event management, merchandising, and general retail, including inventory management, and food services operations to ensure the efficient operation of the retail complex.
* Experience selling and booking venues for conferences, weddings, meetings and events, managing the planning, day-to-day interactions and execution of the events.
* Knowledge of the operation of computer and software programs, cash registers and computerized point-of-sale registers, and cash handling.
* Knowledge of food handling procedures and practices in accordance with legislated standards.
* Knowledge of the Occupational Health and Safety Act and regulations.
* Advanced oral communication skills, tact and diplomacy to effectively communicate with staff, the general public, interest groups, service providers/contractors and other Ministries/Agencies.
* Knowledge in customer service practices to handle client requests and solve problems.
* Strong analytical and problem-solving skills to assess workload demands and operational capabilities.
* Strong leadership skills to provide leadership and guidance to subordinate staff.
* Ability to work in a team environment and to work under pressure.

* Staff discounts
* Employee and Family Assistance Program (EFAP)
* Option to join an excellent pension plan
* Option to purchase benefits
* Percentage paid in lieu of vacation and statutory holidays
* Percentage paid in lieu of benefits