Digital Guest Relations Agent

Join St. Lawrence Parks Commission as a Digital Guest Relations Agent to play an integral role in providing support to guests of our campgrounds, beaches and historic sites, contributing to an exceptional guest experience and economic prosperity in Eastern Ontario. * Promote and increase visitor business via guest engagement through email, social and digital media;
* Respond to guest inquiries and questions, providing accurate, courteous and prompt information;
* Provide support in the development and maintenance of digital guest relations systems;
* Contribute to daily management of each social channel and fostering strong online communities focused on events and happenings for the organization’s business units;
* Embody the SLPC’s equity, diversity and inclusion principles while interacting with staff and guests.

* Oral and written proficiency in English
* Willingness and ability to work some evenings, weekends and holidays.
* Demonstrated experience in marketing tourism;
* The ability to acquire knowledge of all attractions and programs to provide accurate information guests;
* Knowledge of or the ability to use reservation systems and other tools such as survey and social media management platforms;
* The ability to use French and English translation and grammar tools;
* Knowledge of customer service principles and sales techniques.
* The ability to execute direct sales strategies;
* Extensive experience in customer sales and service, telemarketing, email, and/or dealing with the public;
* The ability to cooperate as a key team member and provide exceptional customer service;
* The interpersonal skills to deal with guests as well as problem-solving skills to de-escalate and resolve conflicts and to chart a path to resolution when faced with information gaps.
* Advanced knowledge or ability to acquire knowledge of software programs such as Office 365, Microsoft Word, Excel, Teams and Sharepoint;
* Social media fluency and experience.
* Good organizational and time management skills;
* Ability to exercise good judgement in handling and/or resolving guest relations issues and identifying those needing to be escalated to senior management;
* Ability to work independently, meet deadlines, prioritize and fulfil internal staff and guest requests.
* Written and oral proficiency in French is an asset.

* Supportive team environment
* Staff discounts
* Employee and Family Assistance Program (EFAP)
* Option to join an excellent pension plan
* Paid benefits
* Percentage paid in lieu of vacation and statutory holidays