Bilingual Customer Service Representative / Office Admin

Are you bilingual, organized, people-focused and looking for a role where you can use your customer service and administrative skills to make a difference in our community?

Join our team!

Job Zone d’emploi has been providing comprehensive employment services in our community since 1985. As a non-profit organization, we help people prepare for, find and maintain employment, while supporting local employers with their workforce needs.

Position Summary

As our Bilingual Customer Service Representative / Office Admin, you'll be one of the first points of contact for people connecting with Job Zone d’emploi. You'll answer and direct telephone enquiries in both French and English, assist clients and visitors, provide reception coverage, and support our team with a variety of administrative tasks.

You'll also help clients access employment resources and navigate basic online tools, making this a great role for someone who enjoys working with people, staying organized and helping things run smoothly.

This is a temporary, full-time position, 35 hours per week, Monday to Friday, with an anticipated end date of January 2027.

What you'll do

• Answer and direct telephone enquiries in both French and English
• Welcome visitors, respond to general enquiries and connect people with the appropriate services
• Schedule, confirm and reschedule client appointments
• Provide reception coverage and support
• Assist clients with employment resources, online applications and basic technology needs
• Provide general administrative support to staff and Management
• Prepare, proofread and organize correspondence and other documents
• Help ensure phone calls, emails and administrative tasks are handled in a timely manner
• Support other administrative and team projects as needed

• Fluency in both French and English, oral and written
• Excellent customer service and interpersonal skills
• Strong organizational and time-management skills
• Accuracy and attention to detail
• Strong computer skills, including Microsoft Office, and the ability to learn specialized systems and applications
• Comfort assisting people with basic technology and online tools
• The ability to manage competing priorities and meet deadlines
• Reliability, punctuality and regular, consistent attendance
• Professionalism and discretion when handling confidential information
• A minimum Ontario Secondary School Diploma, plus either post-secondary studies in Office Administration or at least two years of experience in an office or customer service setting